某大型公司工作分析与工作设计.ppt

Jobcontent*XHH工作活动内容及结果。逐项说明工作活动内容、说明各项活动内容占工作时间的百分比、各项活动内容的权限、各活动内容的执行依据、执行工作应产生的结果（以定量为好）等。01工作职责。逐项列出任职者的工作职责。02执行工作时所需的条件。说明所需使用的原材料和机器设备、所需使用的信息资料形式。03Jobcontext*XHHPersonalcontacts—thetypeofpeoplewithwhomtheemployeecomesincontactandthenameofthecontact.04Authority—howmuchauthoritytheemployeehaswithrespecttosuchthingsashiring,firing,disciplining,budgeting,andmakingcapitalexpenditures.05Reportingrelationships—wherethejobfitsintheorganizationalhierarchy.01Judgment—howmuchdiscretiontheemployeehasindetermininghowthejobwillbecarriedout.03Supervisionreceived—howcloselythejobissupervised.02Jobcontext（con.）*XHHWorkingconditions—factorswithintheworkenvironmentthatcausediscomfortordanger.Discomfort—thepresenceofextremetemperatures,poorventilation,andexcessivenoise.Dangers—workinginhighplacesandexposuretotoxicchemicals.Physicaldemands—taxing:theneedtorun,climb,crawl,standforlongperiods,reach,lift,andvisuallymonitoraprocessoveraprolongedperiod.Personaldemands—stress:competingdemands,constantinterruptions,difficultcustomers,boredom,conflictingorambiguousjobresponsibilities,andrequiredovertime.Employeerequirements*XHHKnowledge:thebodyofinformationoneneedstoperformthejob.1Skill:thecapabilitytoperformalearnedmotortask,suchasforkliftoperatingskillandwordprocessingskills.2Personalcharacteristics:3Individual’straits(tact（机智）,assertiveness（自信）,concernforothers,objectivity,workethic)4Willingness/ability(theabilitytowithstandboredom,willingnesstoworkovertime,willingnesstotreatotherscordially)toadapttothecircumstancesintheenvironment.5Determininghowtocollecttheinformation1．问卷调查法经精心设计的结构化工作分析问卷可以快速获得大量信息，是目前较为常用的方法。它要求被调查人员分别对各种工作行为、工作特征和工作人员特征的重要性和频率做出描述或打分评级，然后对结果进行统计与分析。问卷可以分为工作定向问卷和人员定向问卷。前者强调工作本身的条件和结果；后者则集中于了解员工的工作行为。*XHH工作定向问卷：0