领导学：在实践中提升领导力（原书第10版）课件 第13章　发展他人的技能.pptx

Chapter13SkillsforDevelopingOthersCopyright?2022McGraw-HillEducation.Allrightsreserved.NoreproductionordistributionwithoutthepriorwrittenconsentofMcGraw-HillEducation.

ChapterOutlineIntroductionSettinggoalsProvidingconstructivefeedbackTeambuildingforworkteamsBuildinghigh-performanceteams—therocketmodelDelegatingCoaching

CharacteristicsofGoalsGoalsshouldbe:Specific.Observable.Attainable.Challenging.Supportedbyactualcommitment.Followedbyfeedback.

ProvidingConstructiveFeedback1Constructivefeedbackhelpsfostergrowth,andsupervisoryfeedbackcanaidinbuildingmorale.Developmentofgoodfeedbackskillsisanoutgrowthofdevelopinggoodcommunication,listening,andassertivenessskills.Providermust:Beclearaboutthepurpose.Chooseanappropriatecontextandmediumforgivingfeedback.Sendpropernonverbalsignals.Trytodetectemotionalsignalsfromtherecipient.Besomewhatassertiveinprovidingfeedback.

ProvidingConstructiveFeedback2Componentsoffeedbackskills.Knowledgecomponent:Knowingwhen,where,andwhatfeedbackistobegiven.Behavioralcomponent:Concernshowfeedbackactuallyisdelivered.Goodfeedbackisspecific,descriptive,direct,andhelpful.Evaluativecomponent.

ProvidingConstructiveFeedback3Leaderscanimprovetheirfeedbackskillsby:Makingsuretheirfeedbackishelpful.Beingdirect,specific,anddescriptive.Beingtimelyandflexible.Providingpositiveaswellasnegativefeedback.Avoidingblameorembarrassment.

TeamBuildingforWorkTeams1Team-buildinginterventions,attheteamlevel,mayhelpmembersunderstandwhytheystruggletoachieveteamobjectivesandcansuggestcopingstrategiesforanintolerablesituation.Theydonotremovetherootcausesofteamproblems.Manyorganizationsmaketop-downeffortstocorrectteam-buildingproblems.Otherorganizationsarecommittedtoteamworkandarewillingtochangestructuresandsystemstosupportitbutarenotcommittedtotheb