亚马逊站内信模板.docx

1.卖家发货告知到达时间

Dearxxx,

Thankyousomuchforyourgreatsupportonus.

Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,

feelfreetocontaceusandwewillreachyouatthesoonest.

Bestregards

2.回复买家询问物流情况

Dearxxx,

Thanksforyourmessage.Hopeyouaregreat.

Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowon

thewaytoyourplace(itisnowreachingyourlocalpostoffice)

Internationalshippinginformationmaynotupdatesoprompt,usuallyit

takesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou.anynewswewillinformyouasap.

Yourunderstandingwillbehighlyappreciated.

Bestregards

3.亚马逊漏发货却点击发货后客人需要运单

Dearxxx,

Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.

Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyou

said.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustill

wanttheitem.Ifyes,informusthesizeandwewillresendyouasap.Ifnot,wewill

makeyouthefullrefund,Waitingforyourreply.

Anyinconveniencehopeyourkindunderstanding

Bsetregards

4.产品发受货后，客户提出要换货

DearxxX,

Thanksforcontactwithus.

Sorrytotellyouthattheitemhavebeendispatched,andwecantchangeitforyou

now.Weknewyoureceiveitanditisnotsuitableforyou

Toexpressourapologize,weprovidefewsuggestionfollowingby.

1.Wewillarrangeasuitablereplacementforyouforfree

2.Wecanrefundfullpriceforyou.Whichonedoyouprefer?

Sorryforallinconvenienceitledto.Lookingforwardtoyourreply.

Sincerely,

5.卖家发货后，请求客户写FeedbackDearxxx,

Thankyouforyourpurchase!Orderidxxxxxx.

Iamwritingtoconcernwhetheryouhavereceiveyouritem.Areyousatisfiedwith

ourproductandservice.

Ifyouhaveanyquestionwithyourorder,pleasecontacewithus.Wewouldtryour

besttosolveit.

Ifyouaresatisfiedwithourservices,wouldyouplease