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FBM发货延迟率过高
DearAmazon,
wearecontactingyouregardingourselleraccountsuspensiononamazon,andwehaverealizedthatoursellershippingdelayratealreadyreachthe43.73%.Imsosorryforthat,weonceprovicedbadbuyingexperiencetoourcustomers.Themostreasonwasbecauseisthatsometimes,whenthecustomerspleaceorderonweekendandnearweekend,Iignoredtoinformthewarehousetopackanddeliverythepackages.Imverysorryfortheresult.today,whenwesawtheletter,andIfoundoutthat,becauseofmymistake,IhavebroughtbigtroubletoourAccount,Ifeelverysorryforthat.andourmanagerblamedmeserious,andstrictlyrequiremethatImustreporttheshippinginformationtohimeveryday,includingweekend.
ProofofAction
1.Everyday,whenwereceivingorder,wemustsendthemoutatthesameday.wellarrangesomeoneondutyattheweekend.Incaseourcustomerplaceorderinweekend,wellhavecolleaguestopackandsendoutthepackages.
2.Fromnowon,ourdepartmentwillhaveameetingeverydayintheafternoon,todiscusstheproblemwemetandconfirmtheshippinginformationofthewholeday.
3.WellrequireourcooperatedForwardAgencytocomeanddeliveryourpackageeveryday,evenweekend.everydayspackagesmustbesentoutatthesameday.
4.Fromnowon,mostofourproductswillbesenttoAmazonStore,usingFBA.
Allofourcompanywilltryourbesttocleanuptheproblemofdelayshippingrateproblem.atthesametime,wellalsotryourbesttoimproveourcustomerservice,timelycustomercommunication,tosolveanyproblems,toimproveourcustomerssatisfaction.
Ibelieveimprovinginventorymanagement,timelydelivery,improvingcustomerservice,couldimproveourcustomersatisfaction.
WehopeAmazoncanlistentoourplansandrestoreoursalesprivileges.WellbecomeoneofthebestsellersofAmazoninthefuture.
Anywaywearesososorryforthedelaytrackingratebefore.Inthefuture,wewilltry
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