外贸英语函电 第十版 课件 CHP13 How to Improve Your Email Communication.pptx

时间：2025.02DUFECHP13-1HowtoImproveYourEmailCommunication

目录CatalogueKeyTipsforEffectiveEmailWritingConclusion2.1.TheImportanceofEffectiveEmailCommunicationAdditionalTipsforWorkEmails3.4.

TheImportanceofEffectiveEmailCommunicationPart01

Commonemailproblemsareclassifiedintoseveralcategoriessuchasnotknowingoneanother,difficultiesinconnecting,lackoftrust,lackofinterpersonalclues,reductionincommunicationquality,andemotionalandpsychologicaldiscomfort.

Theseissueshighlightthecriticalneedtogetthemessageright,notjustintermsofwordsbutalsointermsofstructure.CategoriesofEmailIssuesResearchshowsthatthewayanemailisstructured,written,andpresentedimpactshowtheinformationisconveyed,processed,andunderstood.

Effectiveemailcommunicationisessentialinthemodernworkplace,wherebillionsofemailsaresentdaily.ImpactofEmailStructureCommonEmailProblems

01UnderstandYourAudienceTailoryouremailtotherecipient,consideringtheirroleandrelationshiptoyou.Thiswilldefinethetoneandformalityofyouremail.

Ifunsure,itsbettertobemoreformalthaninformal.Thefirstandlastlinesofyouremailarecrucialforsettingtherighttone.02UseActiveVoiceActivevoicemakesyouremailclearandunequivocal.Ithelpsavoidmiscommunicationandmisunderstandings.

Forexample,IwantyoutocallSimononThursdayat10:00AMisclearerthanSomeoneshouldcallSimononThursdaymorning.03BeEmotionallyIntelligentRecognizeandrespecttherecipientsemotions.Uselanguagethatelicitsapositiveresponse.

Forexample,Iwouldvalueyourperspectiveatthismeeting.Couldyouattend?ismoreemotionallyintelligentthanIaminvitingyoutoameeting.EffectiveEmailCommunicationSkills

KeyTipsforEffectiveEmailWritingPart02

Mostpeoplehavelimitedtimetoreadandrespondtoemails.Keepthebodyoftheemailinformativeanddirect.

Usebulletedpointsorseparateemail