2024年6月份考试 1114商务交际英语2综合复习题.pdf

商务交际英语（2）期末复习题

一、单选题（共20题，40分）

1、Trueprofessionals（）theirbestefforteveryday,witheverycustomereverytime.

A、putforth

B、putforward

C、puton

D、putup

正确答案：A

2、Anobstacletothecommunicationprocessiscalled（）.

A、internalbarrier

B、communicationbarrier

正确答案：B

3、Accordingtothecoursebook,whichofthefollowingstatementsisNOTtruelettersthat

containneutralorpositivemessages?（）

A、Theendingshouldbefriendly,courteousandpersonable.

B、Themainideacanbepresentedattheend.

C、Supportinginformationshouldbepresentedasmuchaspossible.

D、Moreinformationshouldbepresentedlater.

正确答案：B

4、Aneffectivemanualmayinclude（）.

A、adetailedtableorcontents

B、anintroduction

C、tabsanddividers

D、alloftheabove

正确答案：D

5、Everycontactwithcustomersshouldbecourteousandprofessional，（）thecontactisinperson,

overthetelephone（）inwrittencorrespondence.

A、either…or

B、whether…or

C、neither…nor

D、both…and

正确答案：B

6、Effectivelistenersalsosharetheresponsibility（）communicationandovercomepoorlistening

habitsthatinhibitgoodlistening.

7、A、about

B、for

C、of

D、on

正确答案：B

7、Inordertoplanapersuasiveletter,thewritershould（）.

A、identifytheobjectiveandthemainidea

B、determinethesupportinginformation

C、adjustthecontenttothereceiver

D、alloftheabove

正确答案：D

8、—Whatstheproblem,Harry?

—（）.

A、Noproblem.

B、IcantrememberwhereIleftmyglasses.

正确答案：B

9、Nonverbalcommunicationisimportant（）.

A、becauseitisthemeansusedtoreinforceyourmessage

B、becauseitisthemeansusedtocontradictyourmessage

C、becauseitisthemeansusedtosubstituteforverbalmessages

D、becauseitisthemeansusedtoestablishyourimage

正确答案：D

10、（）isusedtocompareoneormorequantitieswithanother.

11、A、Aflowchart

B、Apiechat

C、Alinegraph

D、Abarg