职场实用英语交际教程(初级)——Unit 4.pptxVIP

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  • 2025-04-03 发布于广东
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职场实用英语交际教程(初级)——Unit 4.pptx

;Learningobjectives;UnitOutline;Scenario;Whatcommonproblemsmightcustomershave?

slowspeed;shortbatterylife…

Couldyousuggestsomesolutionsfortheseproblems?Ifso,what?

updatethesystem;don’tusethedigitaldeviceswhentheyarecharged…

;

Whatinformationdoweneedtogetfromcustomers?

customers’personalinformation;detailsabouttheproducts…

Howdowecommunicatewithcustomerspolitelyandappropriately?

listentotheircomplaintpatiently;respondquickly…

;Vocabulary

1.NickBrown,anewtechnicianinthecompany,isresponsibleforresponding

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