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DELIVERinAsiaRegionalSupplyChaincourseOctober3rd,2001
Today...ContextThebasicsTheopportunitiesVisionOutsourcing,VMI,inventoryplanningDELIVERCoPThefuture??
First,somepicturesofasupplychainSupplyManagementIngredientspackagingsuppliersManufacturerproductionlinesManufacturerdistributioncenterRetailstore(shelf+backroom)RetailerdistributioncenterConsumersDemandManagement
PlanSourceMakeDeliverLeadershipStrategyBrandDevelopmentChannelCustomerDevelopmentSuppliersConsumersCustomersInformationHumanResourcesFinanceTechnology
DistributionManagementPlanSourceMakeDeliverSupplyPlanningDemandPlanningProcessingPackingCustomerServiceManagementCustomerServiceManagementisthesatisfactionofcustomers’requirementsoftheSupplyChain.Thisincludesordermanagementfromcapture/creationthroughinvoicingandcollection,theimplementationofadifferentiatedcustomerservicepolicyandcustomerintegrationactivitiesthatimproveserviceandreduceextendedsupplychaincosts.SupplierManagementIn-boundLogistics
CustomerServiceManagementPlanSourceMakeDeliverSupplyPlanningDemandPlanningProcessingDistributionManagementPackingDistributionManagementisthemovementandcareoffinishedproductfrommanufacturing,usuallythroughintermediatewarehousingtocustomers/consumers.SupplierManagementIn-boundLogistics
AdviceonDELIVERGetthebasicsrightOrdering,Delivery,BillingDothesexystuffIntegrationandsynchronisationVMI,e-Business,CPFR
ThebasicshavetobeinplaceCustomerServiceCost:%OverdueService:leadtime,easeoforderingQuality:#CNsduetoerror,invoicingaccuracyWarehousing/DistributionCost:%NPSService:%casefill,%orderfill,IRAQuality:%rejects,%returns,%damages
KPIsarethekey
KPIsarethekey
TheOpportunitiesinDELIVER
TheSEAVCA2000study-Laundry
Costsaving4MEuro
TheSEAVCA2000study-Laundry
Inventoryreduction8MEuro
WorldClassSupplyChain
FunctionalExcellenceOrganisationfoc
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