莉莲·钱尼-跨文化商务沟通（英文版·第6版）国际商务课件.07.pptxVIP

Chapter7

WrittenCommunicationPatterns

WrittenCommunication

Patterns

·InternationalEnglish

·WritingToneandStyle

·LetterFormats

·Facsimiles(Fax)

·ElectronicMail(E-mail)

·RésuméandJobSearchInformation

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Whatpercentofoutgoing

internationalcorrespondenceis

sentinEnglish?

·97%inEnglish

·1%inFrench,German,andSpanish

·Percentagesforincoming

correspondence

-96%inEnglish

-4%inFrench,German,andSpanish

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Whatarelexicalerrors?

Contenterrors;errorsinmeaning.

Examplesoflexicalerrors:

·Webaste(based)thisconclusiononourresearch.

Thankyouforyourpatients(patience).

Withyouraide(aid),wewillsoonhave

ourofficefullystaffed.

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Education,Inc.

·

·

Ourofficewillbeclosedonthiswholey

·(holy)day.

·

Theresultswillbeworththeweigh

Sinceyouplantovisitanant(aunt)inNewYork,perhapswecouldmeetatyourconvenience.

·Accordingtothesenses(census),thenumberofexportedtruckshasdeclinedinthelastdecade.

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Education,Inc.

·

·(wait).

Whataresyntacticerrors?

·Errorsintheorderofthewords

inasentence.Nativespeakersofalanguagewilldiscover

syntacticerrorsinasentencemorereadilythanlexicalerrors.InSpanish,forexample,the

nounisgivenfirst,then

adjectivesfollow.Example:

PaseodelRio(RiverWalk)

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Education,Inc.

7-6

InspiteofallthetradebetweentheUnitedStates

andtheFarEast,AmericansfailtostudyevencommonAsiancustomsandbusinesspractices.Consideroneofthemostpopularwordsinthe

Englishlanguage-you.U.S.peopletryto

personalizew