护患沟通技巧专题专项培训.pptx

医生病人一家亲护患沟通技巧培训汇报人：XXX时间：2021.Xmlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdja

卡耐基曾经说过“一种人事业上的成功，只有15％是由于他的专业技术，此外85％靠人际关系、处世技能。”而处理人际关系的关键能力就是沟通能力，正如有的专家所说：“沟通的素质决定了你生命的素质。”序言PREFACEmlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdja

目录CONTENTS01.02.03.04.护患沟通的概念护患沟通不良的原因护理人员的必备素质在护患沟通中的作用护患沟通技巧mlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdja

护患沟通的概念第一章mlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdja

沟通护患沟通沟通是指人与人之间的信息传递与交流，即人与人之间互换意见、观点、状况或感情的过程。护患沟通是指护士与患者之间的信息交流和互相作用的过程，是处理护患之间人际关系的重要内容。什么是互换沟通mlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdja

01是顺利开展护理活动的保证?02有益于保持和增进护患双方的心理健康03满足患者及家眷的需要04是医学科学发展的需要05是减少纠纷的需要mlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdja

12345建立互相信任的、开放的良好护患关系观测病人的非语言性行为，理解他们的情绪和态度；体现对病人的支持为病人制定一种目的明确、行之有效的计划，并通过共同努力到达预期的目的搜集病人资料，为他们提供知识和教育与病人共同讨论，确定需要护理的问题mlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdja

护患沟通不良的原因第二章mlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1ndjahk2kdjamlkjjdahs2mnadkh9aklsjdoqwhd0ksajdjc1nd