《涉外秘书英语写作》课件_涉外秘书英语写作 chapter9.pptx

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《涉外秘书英语写作》课件_涉外秘书英语写作 chapter9.pptx

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SectionOneComplaintLettersEffectivecomplaintslettersshouldbe:Beginwithadetaileddescriptionoftheproductorserviceyouwanttocomplain.YouneedtogivetheappropriateContractNo.,InvoiceNo.,thefaultyitems’modelandserialnumber,thedateyoureceivedthegoods,andsoon.Includeacopyofthereceipt,bill,orcontract,butkeeptheoriginalforyourrecords.Stateexactlywhatiswrongwiththeproductorservice.Detailandpreciseinformationwillenablethereadertounderstandandactonyourcomplaint.Brieflydescribetheinconvenienceithascausedtoyou.Showthatyourproblemsweredirectlycausedbythedefectiveproductordelayindelivery.Statepreciselywhatyouexpectthereadertodotosolvetheproblem.Askforprompthandlingofyourclaim,

?DearMr.Chow,?ProblemswithOrderNo,030109?IamwritingtoinformyouthatourorderofJuly15.,number030109,wasfilledincorrectly.Ourorderwasfor200OppoMP3players(itemno.CP08)and20gamingconsoles(itemno.G01).Theshipmentarrivedyesterday,butinstead,wereceived20MP3playersand20gamingconsoles.ThedemandforMP3playersisgreat,andthiserrorputusinadifficultposition,havingustoresorttoothersupplierstofillourcustomers’needs.We’dlikeyoutopleasemakeuptheshortfallofMP3playersimmediatelyandensurethattherearenomoremistakeslikethiswithLuck’sshipments.?EnclosedyouwillfindacopyofourPurchaseOrderandthepaidinvoiceforyourreference.?Sincerely,IndiraRajendranPurchasingManagerLuckyElectronicsSample1:Complainformisfiling?

Sample2：ComplainforpoorqualityDearSirs,OrderNo.NR-3790OurorderNo.NR-3790of500XC-90ProjectorswasreceivedonJuly.15andwascheckedondelivery.IamafraidIreallymustcomplainaboutthequalityofthesemachines.Youappeartohavesupplieduswithaproductwhichfallsfarbelowthestandardourcustomers’expectations.Theprojectorsthatyoudeliveredwerepo