《饭店情景英语》课件.pptxVIP

关于考试：平时成绩（70%）：课堂发言+考勤卷面成绩（30%）上课方式：课本内容学生自己发言

PART1TheFrontOfficeTheManagersRemarks1.Whatistheaimofahotel?2.Canyousaysomethingaboutthegreatimportanceofthefrontoffice?3.Whyshouldthehotelstaffhaveastrongsenceofresponsibility?4.Howcanthehotelachievegreaterfinancialsuccess?Questions:

UNIT1RoomReservations1-1ALongDistanceCallReservations(长途电话预定)1-2AGroupReservation(团体预定)1-3AFace-to-faceReservation(门市预定)equivalent平行的arrival到达的May26th5月26日creditcard信用卡takecareof照顾，处理parkinglot停车场10%discount九折repr