智能政府：通过人工智能驱动的转型创造以公民为中心的价值的蓝图.docxVIP

Intelligent

government

Ablueprintforcreatingcitizen-centricvaluethroughAI-driventransformation

Contents

03Foreword

04

Introduction

06

Ataglance

08

Reportfindings

11

AIandthecitizenexperience

21Buildingtheintelligentgovernment

26

Thefirstphase:EquippinggovernmentteamsforAIadoption

30

Thesecondphase:EmbeddingAIintheflowofpublicservicedelivery

34

Thethirdphase:Becomingorchestratorsofintelligentpublicecosystems

36

Keyconsiderations

40

Conclusion

Intelligentgovernment:Ablueprintforcreatingcitizen-cen