房务部前厅部行李员岗位职责概述.pdfVIP

职责描述

JOBDESCRIPTION

JOBTITLE:BELLMAN

岗位名称行李员

DIVISION:ROOMS

分部门:房务部

DEPARTMENT:FRONTOFFICE

部门:前厅部

REPORTSTO:JUNIORBELLCAPTAIN

上级主管:初级行李领班

GENERALMISSION

职责概述

ToreportdirectlytotheJuniorBellcaptain,theBellManisdirectlyresponsiblefor

thedaytodayoperationsoftheBellManDeskwhilstonduty.Onabroaderscale

theBellManistoensurethatallofthehotel’sguestsandvisitorsaregreeted,

attendedtoandassistedwithalevelofservicethatisprofessional,yetfriendlyand

genuineandsecondtonone.TheBellManisalsotoensurethatguestsandvisitors

aremadetofeelcomfortableandwelcome“athome”onarrivinganddepartingthe

hotel.

行李员直接向初级行李领班汇报工作情况。当班期间，负责处理行李部的日

常工作。广泛地说，行李员不仅要向酒店所有宾客、来访者友好、热

诚、专业的服务。同时，也应在所有宾客、访客抵达和离店时致以最真诚的

问候，让客人感受到“宾至如归”的舒适服务。

RESPONSIBILITIESANDMEANS

职责及措施

TheBellManisresponsibleandaccountableforalloperationsinrelationtothe

Bell

ManDeskwhilstonduty.Alldutiestasksperformedaretobeprocedurallycorrect,

timelyandofaconsistentlyhighquality.TheBellManmustalsoensurethat

throughalpresentation,effectiveandefficientworkpracticesandguest

service

standards,thattheguests“first”and“last”impressionsoftheHotelarelastingones

ofgenuinewarmthand