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酒店英语考试试题及答案
一、单项选择题（总共10题，每题2分）
1.Whatisthemostappropriatewaytoaddressaguestwhoiscelebratingtheiranniversaryinyourhotel?
A.Mr.andMrs.Smith
B.DearValuedGuest
C.TotheHappyCouple
D.Mr.andMrs.Anniversary
答案：C
2.HowwouldyourespondtoaguestwhoasksfortheWi-Fipassword?
A.Imsorry,Icannotprovidethatinformation.
B.Sure,thepasswordishotel123.
C.Pleasefollowthesignonthewall.
D.Iwillgetthatforyoushortly.
答案：B
3.Whatisthebestwaytohandleaguestcomplaintabouttheirroomcleanliness?
A.Ignorethecomplaintandhopeitgoesaway.
B.Apologize,offeracleaningservice,andfollowup.
C.Arguewiththeguestabouttheircleanlinessstandards.
D.Askthefrontdeskforahigherroomrateascompensation.
答案：B
4.Whichofthefollowingisanexampleofgoodcustomerserviceinahotel?
A.Leavingtheguestsroomunmadeforthenextday.
B.Refusingtoanswertheguestsquestions.
C.Promptlyaddressingtheguestsneedsandconcerns.
D.Overchargingtheguestforservicesnotprovided.
答案：C
5.Whatisthecorrectwaytointroduceyourselftoanewguest?
A.Goodmorning,Iamthemanagerofthishotel.
B.Goodevening,Iamthefrontdeskstaff.
C.Hello,Iamheretocheckyouin.
D.Goodday,Iamthepersonwhocleansyourroom.
答案：B
6.Howwouldyoudescribethehotelsbreakfastbuffettoaguest?
A.Itsjustokay,nothingspecial.
B.Itsthebestbreakfastyouwilleverhave.
C.Itincludesavarietyofoptions,suchaseggs,toast,andfruits.
D.Itsonlyavailableonweekends.
答案：C
7.Whatistheappropriatewaytohandleaguestwhoisoverbookingtheirroom?
A.Refusetheguestandaskthemtoleave.
B.Offertheguestaroomatahigherrate.
C.Trytoaccommodatetheguestandapologizefortheinconvenience.
D.Callthepolicetohandlethesituation.
答案：C
8.Howwouldyouhandleasituationwhereaguestis醉酒andcausingdisturbances?
A.Ignoretheguestandhopetheycalmdown.
B.Askthegue
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