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ReleaseManagementProcessFlow
Development
Development Deployment
andConfigure
moreminutes”.
ChangeApprovalWorkflow
Conducttechnical
andUsertesting
Yes
Yes
No No
Distribution
files.
usersandsupport
staff
Configuration
Management
CMDB
respectively.
Thisflowcharthasaspecificprocessfocus,butalsoindicateswhereotherprocessescontribute.
AuthorizedChangeRequest
ChangeManagement
ResolutiontoKnownError
ProblemManagement
Customerrequest
ServiceLevelManagement
Vendoradvice
Research
Forums
TherewillalwaysbeatriggerfortheReleaseManagementprocess.Thetriggerfortheactivitiescancomefromavarietyofsources;however–ChangeManagementwouldappeartobethemostlikelysourceofinput
Approval
MeasuresorKeyPerformanceIndicatorsforReleaseManagementNumberofreleases%ofbackouts
NumberoflicenseerrorsfoundNumberofCMDBerrors
Requiring Requiring
buildstaffand integration TheCMDBistheConfigurationindependent withService ManagementDatabase.Itis
testers. Desk. theprinciplestoragelocation
forinformationoninfrastructureitems.Itwillincludehardwareandsoftware(includinglicense)
Release Deployment information.
Planning Planning Whydon’twebackout?
Oneofthegreatunknowns.Why,whenaRelease
Design,Build planisdevelopedandbackoutstrategies
established,arethosebackoutstrategiesignoredwhentheyshouldbeenforced?
ThesimpleanswerisDISCIPLINE.AlotofI.T.Accept Installation Professionalshaveafavoritesaying;“...justtwo
Theprofessionalmanagermustensurethatwhen
No conditionsoffailurearemetthattheback-outplan
isinvoked.
Problem EstablishManagementcommunication/
Istherelease trainingplanfor Training(andeven
urgent? communication)canbeavoided
oncertainreleases.Thebest
Istraining exampleofthiswouldbe
No Testingpassed? Yes required? upgradestovirusprotection
DistributionandinstallationareIstesting tw
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