2025年服务状况：制造业转型报告.pptxVIP

Stateof

Service2025

MANUFACTURING

TRANSFORMATIONREPORT

95

98%

4.

Fieldservicemanagementprioritiesevolve:

Fieldserviceisnowvaluedequallyfor:

36%

%

earliercustomer-first

emphasisinthe2023report.

5.

Strategicchallengesshift:

22%to36%

29%to35%

arerisingconcerns,promptingacceleratedmodernizationefforts.

Increasedregulatoryrequirementshaveemergedasthenumberonechallengein2025(40%),upfromnumberfourin2023.

6.

Resiliencebuilds

despitegaps:

supply

chaindisruptions

andmorethan99%haveadoptedatleast

onemitigationstrategy.Yetonly32%feel

‘veryconfident’intheirresilience.

7.

Upskillingoverattrition:

facelaborshortages

Thefocushasshiftedtotraining,withincreaseduseofe-learningandinternalacademies.

Automationinvestmentjumpedfrom27%to38%between2023and2025.

i

5

lity:

3

Visib

1.

Servitizationgoes

mainstream:

2.

AIand

Automation

takethelead:

96%

28%

Cloudinfrastructurenowrankstop(63%)

amongthethreebiggesttechprioritiesformanufacturers.

94%

Reportnewservice

modelsimpacting

operation

39%

Citeservitization

askeytolong-

termgrowth

Outcomes-basedcontracts(31%)and

tieredservicemodels(27%)nowoutpacetraditionalwarrantyorbreak-fixservicemodels,signalingastructuralshift.

Manufacturingisundergoingadecisive

transformation.Rapidtechnologicaladvances,shiftingcustomerexpectations,andrising

sustainabilitypressuresarereshapingservicefromasupportfunctionintoacoredriverofprofitabilityandgrowth.

Tounderstandhowindustryleadersare

responding,andwhatthismeansforserviceandsupport,IFSsurveyed800seniormanufacturingdecision-makersacrosskeyglobalmarkets.

Thisreportgoesbeyondtrend-spotting.

Itoffersapracticalplaybook,showinghowtop

manufacturersareboostingprofitabilitywithnewservicemodels,tacklingworkforceshortages

thr