PracticalEnglishforInternationalCruiseShipCrew国际邮轮服务英语24课件讲解.pptxVIP

PracticalEnglishforInternationalCruiseShipCrew国际邮轮服务英语

Project8KeepingtheCabinTidyPracticalEnglishforInternationalCruiseShipCrew国际邮轮服务英语

Project8KeepingtheCabinTidyLearningObjectives:1.KnowtheProceduresofEnteringtheCabin2.KnowtheProceduresofCleaningtheCabin3.KnowtheProceduresofMakingtheBed

Task1Lead-inDiscussion:Doyouknowhowtocleanacabin?

Step1Checkthestateroomstatus.Step2Checkfora‘DoNotDisturb’sign.Donotknockifasignisonthedoor.Step3Announcepresence.Knockfirmlyandsay‘Housekeeping’.Donotuseakeytoknockonthedoor.Step4Waitforaresponse.Ifyoudonothearananswer,knockagainandrepeat‘Housekeeping’.Step5Waitasecondtimeforaresponse.Ifyoustilldonotreceiveananswer,openthedoorslightlyandrepeat‘Housekeeping’.Task2ProceduresofEnteringtheCabin

Step6Iftheguestisasleeporinthebathroom,leavequietlyandclosethedoor.Step7Iftheguestisawakebutdressing,excuseyourself,leave,andclosethedoor.Step8Iftheguestanswersyourknock,askwhenyoumaycleanthecabin.Step9Intheroomisunoccupied,positionyourcartinfrontofthedoorandleavethedooropen.Begincleaning.Step10Iftheguestreturnswhileyouarecleaning,offertofinishlater.Asktoseetheguest’sroomkeytoverifythatthekeyandcabinnumbersmatch.Task2ProceduresofEnteringtheCabin

Leaveyourtrolleyjustoutsidethecabindoor.Thedoorshouldalwaysbeopen.Soiledlinenbag→Refusebag↑Freshsupplyoftowels↗Guestsupplies↙Task3ProceduresofCleaningtheCabinStep1

Pullbackthecurtains.Thewindowsinthecabinwillnotopen,adjusttheairconditioning.pullback=open