PracticalEnglishforInternationalCruiseShipCrew国际邮轮服务英语48课件讲解.pptxVIP

PracticalEnglishforInternationalCruiseShipCrew国际邮轮服务英语

Project2HousekeepingDepartmentPracticalEnglishforInternationalCruiseShipCrew国际邮轮服务英语

Project2HousekeepingDepartmentLearningObjectives:1.Knowthehousekeepingdepartmentpositionsandresponsibilities.2.Gettoknowdifferenthousekeepingservices.

Task1Lead-inDiscussion:DoyouknowanythingaboutHousekeepingdepartmentonacruiseship?

Task1Lead-inHousekeepingisoneofthelargestdepartmentsonthecruiseandisveryimportantinthehoteldepartment,becausehousekeepinghastocoveraverylargearea.Onecruiseshipneedsmanypeopletocleanallthestaterooms.Housekeepersarespreadoutovertheareaofthefloors.Ofcoursehousekeepershaveeasyaccesstotips.

Task2Reading1Note:executivehousekeeper舱房部经理stateroomattendant客房服务员bellattendant电话服务员助理deckrunner甲板服务员cleaners清洁工poolattendant泳池管理员laundryattendant洗衣工

Task2ReadingHousekeepingisoneofthebiggestdepartmentsontheship.Stateroom,facility,pooldeck,andlaundryareallincluded.Forhousekeepingdepartmentpositions,wehaveexecutivehousekeeper,assistantexecutivehousekeeper,decksupervisor,facilityspecialist,laundrymaster,stateroomattendant,bellattendant,deckrunner,dayandnightcleanerinfacility,poolattendantandlaundryattendant.Theexecutivehousekeeperisinchargeofthewholehousekeepingdepartment,dealingwithsomeemergencies.Supervisorsareresponsiblefortheirowncrewmembers,tocheckwhetherthejobisdoneornot,delivertheimportantmeetinginformationandtraincrewmembers.HousekeepingDepartmentPositionsandResponsibilities

Task2Reading1Thestateroomattendantisresponsibletocleanallthegueststaterooms,addtheamenities,andchangethedirtytowelsandbedsheets.Keepanice,cleanandcomfortablelivingenvironmenttotheguests.Tryhisbesttoavoidtheguests’complaints,communicatewithguestsintime,solvetheproblems