《工业工程专业英语（第2版）》周跃进Chapter 8 Quality Management.pptxVIP

Chapter8QualityManagementUnit1QualityStandardsandQualityControlUnit2QualityManagementandQualityCost

Unit1QualityStandardsandQualityControl□1.DefinitionsofQuality□2.QualityinManufacturing□3.QualityinService□4.ISO9000SeriesStandards□5.RulesofCertificationtoQMS□6.StepsofCertificationtoQMS

Unit1QualityStandardsandQualityControl□7.StatisticQualityControl□8.DefinitionofSixSigmaMethodology□9.KeyElementsofSixSigmaMethodology□10.SixSigmainBusiness□11.SixSigmainEngineering□12.QualityControlTools

1.DefinitionsofQuality□Theformaldefinitionofquality,standardizedbytheAmericanNationalStandardsInstitute(ANSI)andtheAmericanSocietyforQualityControl(ASQC)in1978isthetotalityoffeaturesandcharacteristicsofaproductorservicethatbearsonitsabilitytosatisfygivenneeds.□Completequalityincludesthe2aspects:Fitnessforuseandconformancetospecifications.

2.QualityinManufacturing□Inmanufacturing,qualityisanimportantcomponentofallfunctions.□Productdesignersmusttakecaretoneitheroverengineer(resultingininefficientuseofafirmsresources)norunderengineerproducts(resultinginpoorquality).

3.QualityinServiceThemostimportantdimensionsofservicequality:□Time□Timelines□Completeness□Courtesy□Consistency□Accessibilityandconvenience□Accuracy□Responsiveness

4.ISO9000SeriesStandards□TheISO9000seriesofqualitymanagementstandardswasdevelopedbytheISOtosetinternationalrequirementsforqualitymanagementsystemsin1979.□Theseriescontainsfoursystemstandardsofvaryingcomplexityandcompletenessandtheyare:ISO9001,ISO9002,ISO9003andISO9004.

5.RulesofCertificationtoQMS□CertificationofaQualityManagementSystem(QMS)tothegenericISO9001:2000standardcanimprovetheabilitytomeetstrategicobjectives.Thefollowingrulesshouldbeob