工厂退换与维修业务概览及优势.pptx

SAPAGD42ReturnsRepairsatPlantforITServices

Overview

ReturnsRepairsatPlantHighlights ServicenotificationRepairorderAutomaticcreationofserviceorderManagementoftechnicalobjects‘equipments’Checkofwarranty Crossapplicationtimesheet Resource-relatedbilling

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsImproveservicequalityIncreasecustomersatisfactionTransparentrepairprocessFlexibleplanningfunctionalityDetailedcostcontrollingCreatecustomercontractActivity:Customersends

servomotorCreatereturndeliverywithreferencetorepairorderChangeservicenotification-CreationofrepairorderwithreferencetoservicenotificationCreateservicenotificationQuickerresponsetoclientsDisplayrepairorderDecreasedprocessingtimesNecessaryinformationalwaysuptodate

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsChangerepairorder‘startrepairs’–automaticcreationofserviceorderStockoverviewChangeserviceorderPostgoodsissueRecordactualtimeworkedandtransfertimetoserviceorderActivity:TechnicianrepairsservomotorCheckplanned/actualcostsServomotorarrivesatcustomersite

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsChangeequipment-equipmentstatusarrived‘atcustomersite’+assigncustomerwarrantyCloseserviceorder(technically)DisplaystatusofrepairorderCreatebillingrequestforresource-relatedbillingSettlementofserviceorderCloseserviceorder(businessview)Createbillingdocumentforresource-related

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