现场服务管理与工业机械零部件服务流程.pptx

ScenarioOverview:

E75:Service–On-SiteService

Service–On-Site-ServiceCreationofservicenotification

-Determinationofservicecontract

-Warrantycheck

-Assignmentoftechniciantoproblem

-Creationofserviceorder

-Sparepartprocurementwithadvanceshipment

-Overallcompletionconfirmation

-Resource-relatedbilling

-Serviceordercheckandtechnicalcompletion

-Settlementanddiscountofcoststoservicecontract

-SettlementofservicecontracttoCO-PAandcost

collectioninCO-PAService–On-SiteServiceSummaryContentMachineryandEquipmentValueChain4OverviewContentE75IndustrialMachineryComponentsService–On-SiteService

ManufacturerBP01(DE/IKR)BP01Production

PlantBP01

BUSMBCompanyDEBP01BP02Distribution

CenterBP03Storage01Controlling

AreaCompanyCodePlant

Country

CitySalesOrganizationDistributionChannelDivisionOperating

ConcernBP0XBUSMB

InterCDEBP0X

ICPlantBP0XBP02BP03OrganizationalStructure–SAPBestPracticesYDI1(DE)01020301010201Service–On-SiteService:ComponentViewSAPCRMSAPR/3SupplierCustomercallsservicecenterto

reportafaultonhisequipment.CreateequipmentmanuallyTelephonecallCustomerCreatebillingdocumentforservicecontract.Changeservicenotification:assignpersonresponsible.Createserviceorderfromnotification.

Serviceorderprocessing:assigncomponents(spareparts).Advanceshipmentofspareparts.Confirmationofserviceorderandmaterialused.

Createbillingrequest(Ressource-relatedbilling).

Createbillingdocumentfrombillingrequest.

Serviceorderprocessing:closetheordertechnically.

SettleserviceordertoservicecontractSettleservicecontracttoCOPA

Changeservicenotification:documenttelephonecallandspecifythemalfunction.

Createservicecontractandassignequipment.Createinitalstock.Createservicenotification.Callcenteremployeeentersa