零售客户业务流程概览：订单处理与销售场景.pptx

SAPBestPracticesforRetailCustomerBusiness

CustomerOrderProcessing

SummaryofthescenarioThescenariocustomerbusinesscontainsallprocesseswhicharefortheBusiness-to-Businesscaseofimportance.Theprocessdocumentationdescribesthepossibilitiesaroundgoodsatthecustomerstosell.Therearestandardcases(likestandardorder,CrossSelling,productproposal)orspecialcases(likecustomerconsignment,customercontract,productcatalogue).

SalesOrder:AlternativesASalesorderisacustomerrequesttothecompanyfor

thedeliveryofgoodsorservicesatacertaintime.

Therequestisreceivesbyasalesarea,whichisthen

responsibleforfulfillingtheorder.Standardorder

Merchandisewillbecollectedorratherdeliveredand

invoicedafterwards.Rushorder

Merchandisewillbecollectedorratherdeliveredimme-

diatelyandinvoicedafterwards.Third-partyorder

Merchandisewillbedelivereddirectlybythevendortothe

customer.TheorderingenterpriseinvoicestothecustomerCashsalesorder

Merchandisewillbecollectedandpayedimmediately.

Optionsintheordercreation(1)?CrossSelling:

duetotheenteredarticle

additionalrelatedarticlesare

suggestedDynamicProductProposal:

duetotheenteredcustomer

thearticles(History,PP...)

connectedwiththiscustomer

numberaresuggested

Art.1234CD-Player39,99€Art.1234CD-Player39,99€Art.1238CD-Case5,00€Art.1234CD-Player39,99€WilmaSchmidt,

CustomerNumber4711Art.1234CD-Player39,99€PosArticleQtyUoMDescription0104131?PCCassetteRec.

0204141?PCBatteries1,5V

0304151?PCCassette..

040...?PC......

Optionsintheordercreation(2/3)Thecreditlimitcheckisacheck,whether

acustomerhasalreadycoveredhiscreditlimit

andwhichconsequencesareconnected

withit.(warning,fault,deliverybloc