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- 2026-02-02 发布于河北
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文体分类练(四)说明文之研究报告类
Passage1(2025河北张家口二模)
主题人工智能影响购买意愿:词数:342
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AstudypublishedintheJournalofHospitalityMarketingManagementfoundthatdescribingaproductas“AI-
powered”lowersacustomer’sintentiontobuyit.
Researcherssampledparticipantsacrossvariousagegroupsandshowedthemthesameproducts—theonlydifference
betweenthemwasthatonewasdescribedas“high-tech”andtheotheras“AI-powered”.“Ineverysinglecase,theintentionto
buyorusetheproductorservicewasgreatlylowerwheneverwementionedAIintheproductdescription,”saidDogan
Gursoy,oneofthestudy’sauthors.
Thestudysaystwokindsoftrustplayapartinconsumers’less-than-rosyperceptionofproductsthatdescribe
themselvesas“AI-powered”.Thefirstkind,cognitive(认知的)trust,hastodowiththehigherstandardthatpeopleholdAIto
asamachinetheyexpecttobefreefromhumanerror.So,whenAIdoesslipup,thattrustcanbequicklyruined.For
example,peoplecriticizedGooglelastyearforprovidingconfusingandevenfalseinformation,pressuringthecompanyto
walkbacksomeofthefeatures’capabilities.
Inaddition,limitedknowledgeandunderstandingabouttheinnerworkingsofAIforceconsumerstofallbackon
emotionaltrustandmaketheirownsubjectivejudgmentsaboutthetechnology.“Oneofthereasonsisfearoftheunknown,”
Gursoysaid.“BeforeChatGPTwasintroduced,notmanypeoplehadanyideasaboutAI.”AndthewayAIispresentedinpop
culture,likeHollywoodsciencefictionfilmswhererobotsappearasvillains(反派主角),hasabiggerimpactonshaping
publicperceptiontowardsAI.AnotheristheperceivedriskaroundAI—particularlywithhowithandlesusers’personal
data,accordingtoGursoy.
Therefore,Gursoywarnscompaniesagainstaddingthe“AI”labelasanappealingwordwithoutdetailsonits
capabilities.“Themostadvisablethingforthemtodoistocomeupwiththerightmessaging,”hesaid.“Ratherthansim
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