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- 约1.7千字
- 约 2页
- 2026-02-03 发布于北京
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CustomerSatisfactionAnalysisNumberofServiceLocations
0OPCF001Churn
0OPCF003Coverage
0OPCF007InvoiceAccuracyRate
0OPCF010MarketShare0OPCF011MarketShareIndex0OPCF012MarketSuccessFactor0OPCF013PercentageofCustomerComplaints0OPCF015PercentageofServiceRequests0OPCF016PercentageofWarrantyRequests0OPCF017PercentofNewCustomersperYear0OPCF019PercentageofBreakdowns0OPCF021PercentageofCustomersGetServedviaInternetProtocol0OPCF022PercentageofEscalations
0OPCF023PercentageofInquiriesTakenovertheInternet0OPCF024PotentialExploitation0OPCF025PotentialExploitationIndex
0OPCF026QuotationQuote0OPCF027Returns%Sales0OPCF029Win/lostRatio0OPCF036CustomerSatisfactionIndex0OPCF038EvaluationTimeforWarrantyRequest
0OPCF009OnTimePricingtoCustomers
0OPCF018CycleTime:InquirytoContract
0OPCF008SalesCycleTime(Orders)
0OPCF030ResponseTime:FieldService
0OPCF028SellingPriceCalculationTime
0OPCF033ContractNegotiationTime0OPCF005CompanySuccesse.g.EVA,ROI,ROA,CashFlowetc
CustomerandMarketFocus(PartI)
ContactEfficiency
0OPCF004CostPerQuote
0OPCF006MarketSurveyCosts
0OPCF014PercentRevenueGrowth–ExistingCustomers
0OPCF020Salesvs.SalesYearAgo
0OPCF031ServiceCostsRevenueRatio
0OPCF034Avg.SalesRepExpenses
0OPCF035PercentageofSalesNewProducts
0OPCF037SalesAnalysisProfitAnalysisCostsAnalysisCampaign/EventCostRevenueRatio
0OPCF002Profit:
NOPAT,NOPLAT,Operatinge,Nete,GrossProfit,EBT,EBIT,EBITDA,EBDIT
Sales
0ENPR026TotalCosts
0ENCCO057CustomerandMarketFocus(PartII)
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