AttheTicketBox旅游英语93课件讲解.pptxVIP

AttheTicketBox主讲人：安娜旅游英语

情景导入

三大核心步骤01TheFirstStepInquiry02TheSecondStep03TheThirdStepSelectionPayment

ExtraRequest（附加需求）TheFirstRule三大核心步骤TheFirstStep:TicketType（票种）Quantity（数量）数字+ticket(s)表达：Twoadulttickets,please.单复数：oneticket，twotickets优惠信息：Doyouhaveastudentdiscount?时间限制：Isthisticketvalidforthewholeday?其他服务：CanIbuyaguidebookwiththeticket?Inquiry基础票种：AdultTicket、ChildTicket、StudentTicket、SeniorTicket特殊票种：FamilyPass、GroupTicket、Fast-trackTicket

三大核心步骤RepeatingKeyInformation重复关键信息票种：So,thatstwoadultticketswithstudentdiscount?价格：30RMBforboth,right?01ConfirmingUsageRules确认使用规则有效期：Canweusetheseticketsanytimetoday?退改政策：Whatifitrains?Canwegetarefund?02SelectionTheSecondStep:

TheThirdRule--communicationHereyouare.CanIpaybycreditcard?Staff:Cashorcard?Visitor:Card,please.Thankyou!CouldIhavethereceipt,please?Andwheredoweenter?三大核心步骤TheThirdStep:1.ExpressingPaymentIntention表达支付意愿2.ConfirmingPaymentMethod确认支付方式3.ThankingandRequestingProofofPayment感谢并索取凭证

核心技能：现场对话讲解Visitor：Hi,I’dliketwoadultticketsandonechildticketforTheForbiddenCity.Doyouhaveafamilypass?Staff：Yes,wedo.Afamilypassfortwoadultsandonechildis45.Visitor:Great!Doesitincludeaccesstothetemporaryexhibitions?Staff：Yes,itdoes.Thepassincludesfullaccesstoallpermanentandtemporaryexhibitions.Visitor：Perfect,I’lltakeit.Bytheway,arethereanyguidedtoursavailableinEnglish?Staff：Absolutely.WehaveaguidedtourinEnglishstartingat2PM.Itcostsanadditional10perperson.Visitor：Thatsoundsgood.CanIbookthetourforallthreeofusnow?Staff：Ofcourse.I’lladdthetourtoyourfamilypass.Yourtotalwillbe75.Visitor：Alright,here’smycard.Thanksforyourhelp!Staff：You’rewelcome.EnjoyyourvisittoTheForbiddenCity!

情景再现

知识串联InquirySelectionPayment（重新排版，和第3页不一样）TheFirstStep01TheSecondStep02TheThirdStep03

导游服