2024重塑正当时人工智能AI引领银行业变革启航报告 英文版 .docxVIP

FinancialServicesPractice

ExtractingvaluefromAIinbanking:Rewiringtheenterprise

TogainmaterialvaluefromAI,banksneedtomovebeyondexperimentationtotransformcriticalbusinessareas,includingbyreimaginingcomplexworkflowswithmultiagentsystems.

ThisarticleisacollaborativeeffortbyCarloGiovine,LarryLerner,RennyThomas,ShwaitangSingh,SudhakarKakulavarapu,andVioletChung,withYuvikaMotwani,representingviewsfromMcKinsey’sFinancialServicesPractice.

December2024

MuchhasbeenwrittenaboutthepowerofAI,includinggenerativeAI(genAI),totransformbanking.Beyondusheringinthenextwaveofautomation,AIpromisestomakebanksmoreintelligent,eficient,andbetterabletoachievestrongerfinancialperformance.

Whilethebuzzisundeniable,manybankingC-suiteleadersareincreasinglyaskingquestionsabouttherealizationofvalueinlightoftheheadwindsfacingthesector.WillAIliveuptoexpectations?Afterinitialexperimentation,howcanbanksgofromproofofconcepttoproofofvalueandtrulyreimagineandtransformtheenterpriseusingAI?Howsoon,ifever,canbanksseeatangiblereturnontheirinvestmentsinAI?

Thesequestionsaregainingrelevanceastheglobalbankingsectorcontendswithchallengessuchasunevenlaborproductivityresults,includingfallingproductivityatUSbanks,despitehightechnologyspendingrelativetoothersectors.Banksalsofaceslowingrevenueandloangrowthandcompetitionfrombusinessesbeyondbanking—suchasprivatecreditfirms,fintechs,neobanks,paymentsolutionsbusinesses,andnonbankproviders—forthe

largestprofitpools.Tomaintainthecurrentreturnontangibleequitymargins,bankswillneedtocutcostsmuchfasterasrevenuegrowthslows.AIhasthepotentialtochipawayattheseproblemsandputbanksonmoresolidfootingintheyearsto

come,particularlyinboostinglaborproductivityasemployeescontinuetodelegateagrowi