2024医疗行业劳动力危机应对策略：人工智能解决方案的前沿探索白皮书 英文版 .docxVIP

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Featuringinsightsfroma2024commissionedglobalstudyconductedbyForresterConsultingonbehalfofSoftServe

By:PeterM.Burns

EXECUTIVESUMMARY

IsGenerativeAI(GenAI)thesolutiontohealthcare’slaborcrisis?Rightnow,oneofthebiggestchallengesinhealthcareistoattractandretainstaffinatoughjobmarket.Theseshortagesripplethroughthesystem,leadingtostaffburnout,higherturnoverrates,andultimatelycompromisingthequalityofpatientcare.AdvocatesbelieveGenAIcouldalleviatetheburdenoftime-consumingadministrativetasksandincreaseregularcommunicationwithpatients—twocriticalareasofconcernforhealthcareprofessionals(HCPs).

Yet,GenAI’sadoptioninhealthcareisslowerthaninotherfields.Thereasonsincludestringentregulatoryrequirements,concernsoverdataprivacyandsecurity,andtheneedforexceptionalreliabilitytoensurepatientsafety,amongothers.Despitethesechallenges,healthcarecompaniesfindinnovativeapplicationsforAItechnology.

A2024commissionedglobalstudyconductedbyForresterConsultingonbehalfofSoftServeshowswherehealthcarecompaniesarelookingforvalue,howtheydefinesuccess,andtheirstrategiesforacceleratingadoption.

Highlightsfromthe2024study:

ImprovingoperationalefficiencyranksamongthetopthreegoalsforGenAI,with60%ofrespondentsrankingitastheirtoppriority.

Enhancingresearchanddevelopment(RD)isanotherprimarygoalfor62%ofrespondents,withafocusontestingnewtreatmentsandtechnologies.Softwaredevelopmentfollowscloselyat60%.

53%seegreatvalueinusingGenAIforoperations,while52%recognizesimilarbenefitsinsupplychainmanagement.

Whileaddressingworkforcechallengesisakeyindustrychallenge,concernsaboutimprovingemployeeexperienceandmanagingriskarelower,withjustoverathirdveryconcerned.

Whenaskedaboutthebiggestreasonfornot