2025电信公司私有IT云平台成熟度评估及内部客户体验优化建议报告英文版 .docxVIP

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FUTURE-PROOFINGTELCOS’PRIVATEITCLOUDS

Telcosarebalancinginvestmentsincloudtomodernisetechnologyandagility,whileensuringsecurityandlowcosts.Despiteincreasinglyshiftingtopubliccloud,theyshouldnotneglecttheirinternalprivatecloudasitwillplayacriticalroleinfutureoperations.Thisreportbenchmarksthematurity of telcos’ internal cloud platforms and providesrecommendationstoenhancetheexperienceofinternalcustomers.

HenryOsborne,SeniorConsultant|henry.osborne@|December2024GabijaCepurnaite,ConsultantIgabija.cepurnaite@

FUTURE-PROOFINGTELCOS’PRIVATEITCLOUDS|DECEMBER2024

ExecutiveSummary

Aspartoftheirbroaderdigitaltransformationefforts,telecomoperatorsareincreasinglymovingworkloadsandinvestingincloudinfrastructuretosupporttheirinternalapplications.Byadoptingcloudtechnologies,operatorsaimtoenhancetheiroperationalefficiency,scalability,andflexibility,enablingthemtorespondmoreeffectivelytomarketdemandsandtechnologicaladvancements.Althoughtherehasbeenashifttopubliccloud,privatecloudenvironmentsremainessentialareasofinvestmentastheyaretheidealenvironmentforanyapplicationsthatrequirehighsecurityandcompliance.

Wehavebenchmarkednineleadingoperatorswhoareallatvaryinglevelsofmaturitywiththeirinternalcloudplatformandroadmap(SeeFigure1).Telcos’internalcloudsspanfromneglected,manualenvironmentstohighlyautomatedplatformswheretheyhavedevelopedafullfutureroadmaptoachievetrueoperationalexcellence.

Figure1:OverallscoresfromSTL’sinternalcloudbenchmarkingindex

Overallbenchmarkingscores

3.7 3.53.1

2.6

3.7

3.3

2.8 3.0

Strategicvalue Cloudperformance

Indutsryaverage

Customerexperience Operationalexcellence

Bestinclass

Source:STLPartners,2024Internalcloudbenchmarkingprogramme,n=9

Keyrecommendationsfortelcos

Telcosshouldfocusonthefollowingfourkeyreco