AI 如何助力疗愈患者、赋能医院发展.docxVIP

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HEALTHCAREINDUSTRY

HowAIIsHelpingtoHealPatients—andHospitals

ARTICLEJANUARY05,20268MINREAD

ExpectationsforAIrunhighinhealthcare,especiallyforproviders.Aswithmanyothersectors,however,resultshavelagged,andmosthealthsystemshavelittletoshowfortheirsometimessubstantialinvestments,otherthanscatteredimpactfromo允ensiloedpilotprojects.

Untilnow.

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OnemajorEuropeanhealthsystemisproducingawinningtrifectaofresultsfromAI—improved

care,expandedcapacity,andreducedcosts—andisonitswaytoachievingallthreeatscale.Intheprocess,itisdemonstratinghowAIcanreshapethehealthcarelandscape,reimaginingthecoreofkeyprocessesendtoend,blurringthelinesbetweenprovider,innovator,andtechplayer,and

openingthedoorforproviderstorede?necompetitiveadvantage.

LongstandingChallenges…

Thehealthsysteminquestionoperatesmorethan200hospitalsandcarecentersandisaleaderinclinicalquality,patientexperience,andoperationale?ciency.Nevertheless,likemanyother

providers,itfacedoperationalchallengesaroundclinicalcareandthesta?andpatientexperience.Alsolikemanyhealthsystems,thisproviderhadpursuedAIpilotsbutwithlimitedscaleand

success.(Thisisnotunusual:recentBCGresearchintoAIvalueandmaturityfoundthathealthcareprovidersrankbelowthecross-industryaverageincreatingmeasurablevaluefromAI.)

Meanwhile,thehealthsystemwascontinuingtooperateinanenvironmentwheredemand

outpacescapacity,qualityofcarevaries(sometimesunacceptably),andlongwaittimesandhighoperatingcostsunderminethepatientexperienceandprovidermargins.Vastamountsofdata(fromelectronichealthrecords,medicalimaging,andcontactcenterinteractions,forexample)remainedsiloed,limitingbothclinicaldecisionsupportandoperationalorchestration.

…MeetToday’sEnd-to-EndSolutions

Thehealthsystem’smanageme