2016年10月自学考试《英语阅读(二)》真题.pdfVIP

绝密★考试结束前

201610

()

00596

1()Accordingtotheauthor,manypeopledont

know________.

A.theyareinbusinesstogivebenefitstotheircustomers

.theyareinbusinesstoofferservicestotheircustomers

C.whereandhowtoidentitytheircustomersneeds

D.whenandwhytheircustomersspendtheirmoney

2()Thewordquot;payoff”inparagraph8isclosestin

meaningto________.

A.paymentyoumade

.returnoninvestment

C.wagesyoureceived

D.moneyfromaninsuranceclaim

3()1.Thefirstthingamanincustomerserviceshoulddois

to________.

A.greetthecustomer

.paintasmileonhisface

C.askthecustomertosignhisname

D.understandthecustomerasanindividual

4()Inparagraph3theauthorgavethedentalofficeexample

toshowthat________

A.eyecontactisessentialincommunication

.acknowledgingthecustomerisveryimportant

C.goodfirstimpressionhelpsalotindoingbusiness

D.smilingatthecustomerhelpsformagoodrelationship

5()Wecanlearnfromthispassagethatself-healingconcrete.

A.isakindofbacteriathatcansealupthecracksofabridge

.isusedinbuildingthelongestfloatingbridgeintheworld

C.willbringaboutabreakthroughintheconstructionfield

D.willbeusedinthetreatmentofseriouslyburnedskin

6()Steeliswidelyusedinourdailylifebecause

A.itdoesntbendandrust,likeiron

.ithasthemagicpowertobreakthings

C.inthemid-19thcentury,itbecamecentraltoourlives

D.technologyhasmadeitpossibletoproduceitcheaply

7()11.WecanknowfromparagraphIthat_________.

A.thestudyrecentlyreleasedreliedonfivesuccessiveyearsofdata

.thestateswouldhavetherighttodecideonlabelingtheGMfoods

C.asurveywasmadeamongtheresidentsinVermontandSan

Francisco

D.GMOlabelingwouldnolongerberequiredongenetically

m