2025年酒店英语口语礼仪专项训练题库.pdfVIP

2025年酒店英语口语礼仪专项训练题库

考试时间：______分钟总分：______分姓名：______

第一部分：词汇与表达

1.Ahotelguestpolitelyrequestsawake-upcallat7:00AM.Which

ofthefollowingresponsesbythereceptionistbestcombinespoliteness

withclarity?

A.Okay,sure.Wellmakesuresomeonetellsyouthetime.

B.Sevena.m.,gotit.Wellsetthatforyou.

C.Surething.Wellcallyourroomatseveninthemorning

sharp.

D.Wecantry,buttheresnoguaranteethestaffwill

remember.

2.Ahousekeeperneedstoinformaguestthattheirroomwillbe

cleanedafter2PMduetomaintenance.Whichphraseisthemost

professionalandconsiderate?

A.Yourroomwontbecleaneduntil2PMbecauseweredoing

somework.

B.Sorry,butweneedtocleanyourroomafter2PMfor

maintenancereasons.

C.Duetomaintenance,wellcleanyourroomlaterthis

afternoon,around2PM.

D.Wecantcleanyourroomnow;pleasewaituntil2PM.

3.Aguestcomplimentsthehotelsrestaurant.Theappropriate

responsefromtheserverorhostesswouldbe:

A.Oh,thatsnice,thanksfortellingus.

B.Imgladyouenjoyedit.IsthereanythingelseIcanget

foryou?

C.Thankyou.Wetryourbestwiththefoodhere.

D.Wereflattered.Hopeyouhadagoodmeal.

4.Whenaguestchecksoutandthetotalbillishigherthan

expected,theyexpressslightconfusion.Whichapproachshowsgood

service?

A.Itsthefinalamount,asstatedonthereceiptyousigned.

B.Letmecheckyourpreviouschargesagain.(Followedbycalm

andclearexplanation)

C.Iapologizefortheconfusion,letmeadjustthebillfor

you.(Ifapplicable)

D.Thisisthestandardrate,plustaxesandservices.

5.Aguestasksfordirectionstotheswimmingpool.Asuitable

responseshouldinclude:

A.Itsupstairs,