2025年酒店前台英语服务用语考核卷.pdfVIP

2025年酒店前台英语服务用语考核卷

考试时间：______分钟总分：______分姓名：______

第一部分：单项选择

请从每小题的四个选项中，选择最符合句意或情境要求的英文表达。

1.Goodmorning,sir.HowcanI______youtoday?

A.helpyou

B.helpyourself

C.doforyou

D.doyoufor

2.Goodevening.WelcometoGrandHotel.Doyouhaveareservation,

sir/madam?

A.Yes,Ihaveareservation.

B.No,Idonthaveareservation.

C.Idontknow.

D.AandBarebothpossible.

3.Idlikearoomwithtwobeds,ifpossible.

A.Yes,certainly.Whatsyourname,please?

B.Sorry,wedonthaveanyavailablerooms.

C.Whichfloordoyouprefer?

D.Howmuchisitpernight?

4.Couldyoupleasetellmethewaytotherestaurant?

A.Yes,Imhappytohelpyou.

B.Therestaurantisonthesecondfloor,nexttothelift.

C.Itsfarawayfromhere.

D.Imsorry,Imnewheretoo.

5.Excuseme,Iseemtohaveleftmywalletintheroom.

A.Nevermind.Ithappenssometimes.

B.Illcheckitforyourightaway.Pleasewaithereamoment.

C.Wheredidyouleaveitexactly?

D.Thatsokay.Wedontacceptcashanymore.

6.Idliketoorderroomservice,please.Whatwouldyouliketo

drink?

A.Yes,Imveryhungry.

B.IthinkIwillhavetea,please.

C.Roomservice?Whatsthat?

D.Idontwantanythingtodrink.

7.Ineedtoextendmystayforthreemoredays.Canyouhelpme

withthat?

A.Ofcourse,sir/madam.Letmecheckyourreservation.

B.Sorry,thehotelisfullybookedforthenextthreedays.

C.Itsnotpossibleaccordingtothehotelpolicy.

D.Howlongdidyoustayalready?

8.Goodbye,sir/madam.Wehopeyouvehadapleasantstaywithus.

A.Yes,Ihave.Thankyou.

B.Goodbye.See