2025年酒店前台英语服务用语考核卷含答案.pdfVIP

2025年酒店前台英语服务用语考核卷含答案

考试时间：______分钟总分：______分姓名：______

第一部分听力理解(假设部分)

(请根据实际情况播放录音，考生根据听到的内容完成下列问题)

1.Aguestcallsthefrontdeskandsays,Ihaveareservation

underthenameSmith,canyoupleasetellmetheroomnumber?What

shouldbethecorrectresponse?

2.Aguestarrivesatthefrontdeskforcheck-in.Theguestsays,

Ihaveareservation,butIneedaroomwithanoceanviewif

possible.Howshouldthefrontdeskstaffrespondtocheckavailability?

3.Aguestcallsandinquiresabouttherestaurantopeninghours.

Theyask,Whattimedoestherestaurantopenfordinner?Whatisthe

standardwaytoprovidethisinformation?

4.Aguestischeckingoutandasks,DoIneedtopayfortheWi-

Fiusage?Howshouldthestaffconfirmifitsincludedintheroom

rate?

第二部分词汇与表达选择

Selectthemostappropriatewordorphrasetocompleteeachsentence.

5.Goodmorning!HowcanI______youtoday?

a)helpyou

b)giveyou

c)doforyou

d)makeforyou

6.Housekeepingservicewillbe______yourroomat9AMtomorrow

morning.

a)arriveto

b)arriveat

c)cometo

d)comeat

7.Imafraidtheroomyourequestedis______atthemoment.Do

youhaveanyotherpreferences?

a)available

b)unavailable

c)occupied

d)reserved

8.Couldyoupleasetellmethe______tothenearestsubway

station?

a)way

b)direction

c)route

d)path

9.Werevery______tohaveyoustaywithusandhopeyouenjoy

yourstay.

a)happy

b)glad

c)pleased

d)alloftheabove

10.Ifyouhaveany______orneedfurtherassistance,pleasedont

hesitatetocontactus.

a)problems

b)issues

c)complaints

d)aandb

11.Thehote