未来运营：认知驱动，效能升级(英文版).docxVIP

Buildingon

Buildingonbelief

Thefutureof

operations

Howcognitive

operationsimprove

businessperformance

Contents

Executivesummary6

Fourenablerstoafuturisticoperationsmodel

66

66

Overview

7

7

Ataglance:Top10takeaways

8

8

Createmorevaluewithnewbusinessmodels

Takeaway1.Topstrategicfocusareas

10

10

Achieveprioritieswithdigitalanddata-drivenoperations

Takeaway2.Topenablersinachievingpriorities

Clientsuccessstories

12

12

13

Thepathtofuture-readyoperations

Takeaway3.Breakingdownorganizationalsilos

Factorstobreakingdownorganizationsilos

Clientsuccessstories

14

13

14

15

WhereareAI/Cognitive/Automationtechnologiesmostimportant?

Takeaway4.TheimportanceofAI/Cognitive/Automationtechnologies

Clientsuccessstories

16

17

16

17

Whatmattersmostforsuccessfultechnologydeployments?

Takeaway5.Changemanagementandecosystemcollaborationtiedinimportanceforsuccessfultechnologydeployments

18

18

EnsuringsuccessfulAI/Automationdeployments

Takeaway6.SuccessfulAI/Automationdeployments

Clientsuccessstory

21

22

20

21

Takeaway7.NewmodelsofengagementwithITpartnerswmodelsofengagementwithITpartners

22

Technologyinvestmenttrends

Takeaway8.Futureplannedtechnologyinvestments

24

24

Topenablers

Takeaway9a.Topenablersforcreatingnewbusinessmodels

Takeaway9b.Topenablersforprofitabilitycashflow

Takeaway9c.TopenablersforCX,EX,andESG

25

26

27

Pacesetters’principles:Howtheyachievegreateroperationalsuccess

Pacesetterscomparedtofollowers

25

28

Additionalsurveyhighlights

Keyfocusareasbycountries

Keyfocusareasbasedonindustry

Keyfocusareasbyrole

27

31

29

30

32

Recommendations

Thepathto