书店服务试题及答案英语.docxVIP

书店服务试题及答案英语

一、单选题（每题1分，共10分）

1.Whatistheprimaryroleofabookstoreassistant?

A.Tosellbooksatthehighestprice

B.Toassistcustomersinfindingbooks

C.Tojudgethereadingpreferencesofcustomers

D.Tocollectpaymentsonly

【答案】B

【解析】Theprimaryroleofabookstoreassistantistohelpcustomersfindbookstheyneedorenjoy.

2.Howshouldabookstoreassistanthandleacustomerwhoislookingforaspecificbookbutcannotfindit?

A.Tellthecustomerthebookisoutofstockanddonothingmore

B.Suggestsimilarbooksoralternativetitles

C.Accusethecustomerofnotsearchingproperly

D.Askthecustomertocheckonlineforavailability

【答案】B

【解析】Agoodbookstoreassistantsho