《商务英语交际4(专升本)》学习资料.doc.pdfVIP

广东外语外贸大学继续教育学习平台

《商务英语交际4(专升本)》学习资料

课程名称：商务英语交际4(专升本)

1.(单选题)Whendealingwithabusinesscomplaint,itisimportantto

______.（）(本题1.0分)

A.blamethecustomer

B.arguewiththecustomer

C.ignorethecomplaint

D.listenempatheticallyandtrytofindasolution

答案：D

解析：无

2.(单选题)Theterm“elevatorpitch”referstoa______.（）(本题

1.0分)

A.longanddetailedbusinesspresentation

B.veryshortandconcisesummaryofabusinessideaorproduct,

usuallygiveninashorttimelikeanelevatorride

C.pitchmadeonanelevator

D.musicalpitchrelated