原创力文档凯捷 -生成式人工智能和自主人工智能将把客户服务转变为企业的战略价值驱动力 Generative and agentic AI set to transform customer service into a strategic value driver for businesses.pdfVIP
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- 2026-05-07 发布于广东
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Unleashingthevalueof
customerservice
ThetransformativeimpactofGenAIandagenticAI
Customerserviceisinneedofanoverhaul
onlyonly
45%%
16
ofconsumersare“satisfied”or“veryofcustomerserviceagentssurveyed
satisfied”withcustomerservicereportoverallsatisfactionwiththeir
acrossvariousbrands1roles2
65%
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