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- 2026-07-19 发布于广西
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携程客服英语测试题
一、单选题（每题1分，共10分）
1.Whenacustomerasksforarefund,thefirststepfortheagentisto（）（1分）
A.immediatelyapprovetherefund
B.askforthebookingreferencenumber
C.transferthecalltoasupervisor
D.apologizefortheinconvenience
【答案】B
【解析】Whenhandlingarefundrequest,theagentshouldfirstaskforthebookingreferencenumbertoverifythecustomersreservationdetails.
2.WhichofthefollowingisNOTacommonreasonforflightdelays?（）（1分）
A.Badweather
B.Technicalissues
C.Increaseddemand
D.Customersatisfactionsurveys
【答案】D
【解析】Flightdelaysaretypicallycausedbyexternalfactorssuchasbadweather,technicalissues,orincreaseddemand,notbycu
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