《旅游服务与管理英语》_Unit 11.ppt

Unit11DealingwithComplaintsComplainingaboutMissingPersonalBelongingsMissWu:Goodafternoon,Mr.Johnson.Isthereanythingwrong?Mr.Johnson:Yes.Ilostmywallet.MissWu:Oh,toobad.Thatsaseriousproblem.Whenandwheredidyoufinditmissing?Mr.Johnson:Thismorninginmyroom.M

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