2026海南省职业院校职业技能大赛学生技能竞赛（中职组）酒店服务赛项题库(前厅客房服务英语).docxVIP

2026海南省职业院校职业技能大赛学生技能竞赛（中职组）

酒店服务赛项英语口试参考题库

二、前厅客房情景应答及答题要点

1.Q:Howdoyougreetthechecking-inguestsattheFrontDesk?

A:Goodmorning/afternoon/evening.Welcometoourhotel.Doyouhaveareservation?

2.Q:Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?

A:Sir/Madam,hereisyourregistrationform.Pleasechecktheinformationandsignyournamehereifeverythingiscorrect.

3.Q:You’vehelpedtheguestcheckinattheFrontDesk.Andnowtellhimtofollowthebellboytohisroom.

A:Sir/Madam,thebellboywillshowyoutoyourroom.