海外英语客服笔试题.docxVIP

海外英语客服笔试题

考试时间：______分钟总分：______分姓名：______

第一部分：英语语言能力

1.Choosethewordthatbestcompletesthefollowingsentence:Thecustomerscomplaintaboutthedelayeddeliverywasquite______,andweneededtoaddressitimmediately.

a)trivial

b)valid

c)ambiguous

d)irrelevant

2.Identifytheerrorinthefollowingsentence:Ifthecustomersatisfiedwiththeproduct,theywillreceiveadiscountontheirnextpurchase.

a)If

b)customer

c)satisfied

d)willreceive

3.Selectthemostappropriatealternativetofillintheblank:Pleaseensurethatallt