服务的核心流程外文文献翻译、中英文翻译.docx

服务的核心流程外文文献翻译、中英文翻译.docx

PAGE56

附录A1

Coreprocessesintheservice

1PorscheAfterSalesStandards

PorscheAfterSalesStandardsincludeinstruments,designandequipmentspecifications,competences,processes,systemsandworkingmethodsandareessentiallydesignedtoachievetwoobjectives:

·Tostructureday-to-d

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