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Fromfrustrationtodelight:DesigningthenextgenerationofAI-poweredbankingchatbots
Today’sbankingchatbotsmayfrustratesome.Tomorrow’swilllikelyadvise,anticipate,andact.Togetthere,banksshouldtreatchatbotsasintelligent,human-centered
partners.
ByValSrinivas,KristinKorzekwa,ShivalikSrivastav
Article•5-minread•17July2025•DeloitteCenterforFinancialServices
Imagineit’s2030.You’rereadytoupgradetoasleeknewelectric
vehicle.Youopenyourbank’sappandask,“What’sthebestcar
loanIcanget?”Yourpersonalizedbankingassistant—
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