麦肯锡 -美国消费者对电商配送有哪些诉求 What do US consumers want from e-commerce deliveries.pdfVIP

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麦肯锡 -美国消费者对电商配送有哪些诉求 What do US consumers want from e-commerce deliveries.pdf

Mckunsey

company

LogisticsPractice

WhatdoUS

consumerswantfrom

e-commercedeliveries?

AsUSe-commercegrowthslows,retailersandlogisticsproviders

facerisingdeliverycosts.Asurveyofconsumerpreferencesfor

packageshipments—speedorreliability?—couldhelpinform

priorities.

bySandyGosling

withIsabellePan,LoraineLi,andSandeepShenoy

February2025

Consumers

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