职场英语电话沟通技巧测试卷（含答案）.docxVIP

职场英语电话沟通技巧测试卷（含答案）

考试时间：______分钟总分：______分姓名：______

第一部分：选择题

1.Whenyoucallsomeoneforthefirsttimeandtheassistantasksforyourname,whichexpressionismostappropriateandpolite?

a)IamcallingforMr.Smith.

b)MynameisMr.Smith.(IfyouareMr.Smith)

c)YoucancallmeSmith.

d)Itsme.

2.Youneedtoleaveamessageforacolleaguewhoisinameeting.Whichphraseisbesttoaskifitsagoodtimetoleaveamessage?

a)CanyoutellthemIcalled?

b)Isnowagoodtimeforamessage?

c)ShouldIwaitorcallbacklater?

d)Doyou