个性化的未来以及如何为此做好准备—.docxVIP

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个性化的未来以及如何为此做好准备—.docx

June2019

MarketingSales

Thefutureof

personalization—andhowtogetreadyforit

Personalizationwillbetheprimedriverofmarketingsuccesswithinfiveyears.Herearethecapabilitiescompaniesneedtodeveloptostayaheadofthecurve.

?GettyImages

Theexcitingpromiseofpersonalizationmaynotbehereyet(atleastnotatscale),butit’s

notfaroff.Advancesintechnology,data,andanalyticswillsoonallowmarketerstocreate

muchmorepersonaland“human”experiencesacrossmoments,channels,andbuyingstages.

Physicalspaceswillbereconceived,andcustomerjourneyswill

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