盖洛普Q12职员敬业度调查.pptVIP

What did this shift do to the performance of the company? Look what happened to the Market Capitalization of this organization from 1997 to 1999. (Market Capitalization is Stock price times the number of outstanding shares). While we know that a variety of factors were influencing this trend, the fact that the level of employee engagement increase probably had some influence as well. What do those positive changes in Q12TM scores mean as it relates to business outcomes? Those workgroups in this case study that experienced a .2 increase in their Grand Mean score saw their Customer Loyalty