饭店英语培训课件unit01.pptVIP

Unit One Room Reservation Room Reservation I. Discovering Language Which sound can you hear? 1. /f/ or /v/? have to ① Do I have to go? ② She doesn’t have to park there. ③ We have to turn here. ④ They have to use the car park. Room Reservation Word Reference: the Front Desk 前台 the Reception 接待处 peak season 旺季 slack season 淡季 earnest n. 定金 notification n.通知，告知 Sales Department 销售部 confirmation n. 确认 tendency n. 趋势，趋向 convenience n. 方便，便利 Room Reservation Department 客房预订部 Hotel is an important part in the whole process of business and leisure travel, while the room reservation is usually the first connection between guests and the hotel. Room reservations can be made face to face over the phone, by guests themselves or a third party. Letters, which used to be a popular way to make reservations, are now out of date, and are being gradually replaced by some prompter ways, like e-mails or faxes, which are considered much more secure. Room reservations are usually operated by the Front Desk (the reception), the Room Reservation Department or Sales Department. Guests can choose what they need or favor, and should be informed of the price, standard, the floor, the window view, etc. Price is relatively higher in the peak season and discount is usually found in the slack season. Once a room reservation is requested, the clerk should first check the room availability for the required days; if available, a reservation form is made, with all relevant information taken down. Confirmation is necessary, and required. Room reservations can be changed or cancelled with advanced notification. With the development of the internet, there is a tendency to build a network connecting hotels, airlines as well as some travel agencies, so that guests can arrange their travel well at one place of the whole net. Such a networ