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Performance ArchitecturePresented by Focused Management Inc.. Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools At Issue Every organization needs to measure and manage performance to excite stakeholders and satisfy their demands Today’s tools do not provide Senior Management with the knowledge necessary to make informed correct decisions Decision making needs facts The Problem Depending on one’s background, experience, personal preconceptions, function, etc… everybody will view organizational performance from a slightly different perspective In the business world, this results in what we call “The Fish Tank Syndrome” Implications of the Fish Tank Syndrome A consistent clear view of what constitutes organizational performance is required in order to manage performance People behave as they are measured The only purpose for measurement is to influence human behavior We need a constantly available set of reference points to which we can return We need a living repository in which locate and maintain knowledge Result – What Is At Stake Inappropriate measurement systems can be costly experiments Sobey’s $50m ERP write off Boeing’s production problems in the late 1990’s Malcolm Baldridge winner, Wallace Co’ bankrupt Fortune 500 companies will face a $31.5 Billion knowledge deficit next year By how much can profit be increased by changing your product/market mix to focus on your most profitable products. The Solution Focused Management’s Performance Architecture A combination of a business logic methodology, relevant software and systems implementation expertise The Performance Architecture Processes are where the work is done “If you can’t describe what you are doing as a process, you don’t know what you are doing.” W. Edward Deming Why is this important? Results matter - Knowledge is the basis of our economy Knowledge is increasing dramatically while we are losing our key staff and their knowl